XM Blog 

The Pitfalls of Traditional CX Practices—and How to Grow Customer Loyalty" Today, customers are constantly inundated with requests for...

5 Top Trends in Retail Brand Experience Management that you need to know to stay competitive.

There seems to be a 💔 Love-Hate relationship with big box stores and their customers. Chatting with my friends and colleagues, almost...

A blog on how robotics and AI are transforming Retail B2C Logistics for operations efficiency and a better customer experience.

Your Return on Relationships score (ROR) - a coefficient that assesses the effectiveness of relationship management in driving growth

Maintaining excellent customer service in the face of rising labor costs, high turnover, and staff shortages is becoming increasingly...

Have you ever walked into an ice cream shop been overwhelmed with all the choices. Is this a bit like you in your business? ​Are you...

5 ways to foster a great workplace culture that makes it easy to attract and keep great people. Measure your success with your ROR score.