Service Applications

Build trust, loyalty and repeat visits.

Customer Engagement and Relationship Management

 

Digital Comment Cards with Loyalty Engagement

In a world that is constantly “raising the bar” on the brand experience, how do you compare?  Is your buyer finding what they need?  Is the buying experience easy and intuitive?  How about post sales support – delivery and returns?

Make it easy for customers to share their e-commerce and in-store experiences with you.  Feel confident that you are creating an exceptional brand experiences at every touchpoint.

  • Get customer feedback at payment or pickup
  • Promote good reviews to social sites
  • Send “come back soon” offers
  • Grow loyalty lists and app downloads
  • Alert store managers to poor experiences
  • Flag actions on customer comments
  • Track customer sentiments by associate, product, and store location, district or region
  • Compare ratings with other brands.

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Marketing ROI Management

Increase customer visits, basket and value

Optimize marketing returns and retail sales with targeted marketing campaigns. Segment customers based on their demographics and purchase behaviours. Personalize in-store offers.

Know who your most valuable customers are.  Cross promote retail and pharmacy products and services.

Measure your marketing engagement and manage your marketing ROI by campaign, customer, location, product and channel.

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Employee Onboarding

Reduce HR admin – orient new employees

Make employees feel welcome and get them oriented to your brand culture and team mates.  Reduce administrative load by automating payroll setup. Create employee profiles that build a connected community new employees immediately feel part of.  Get all your employee personal data, sentiment and productivity data in one place.

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Team Engagement App

Build a customer centric employee community

Increase employee engagement through an intranet company app that takes communication, collaboration and innovation to the next level.

Know what it takes to attract, coach and keep  great employees. Reduce costly turnover by giving employees a voice.  Find out what customers are saying to your front line workers.  Share customer feedback

Help managers stay “tuned in” to their employee sentiment with “Team pulse checks”.  Give employees access to all your HR apps, like scheduling and payroll on their phones.

Support team members with accolades and acknowledgement for their ideas and personal contributions.

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Payment Engagement Apps

One-click loyalty engagement and customer feedback

Streamline loyalty signup with “one click” agreement at point of payment. Identify customers with their loyalty ID, phone number, email or credit card.

Automatically send comment cards with incentives to share feedback and “come back” offers to increase return visits.  Promote good reviews to social sites and product pages.  Get more online app downloads for pharmacy prescription fulfillment.

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Book a consultation to find out how to drive customer loyalty, increase return visits and get your teams delivering amazing customer experiences.