Build trust, loyalty and repeat visits.
Pharmacy Customer Engagement and Relationship Management
Start by making it easy for your dispensary customers to book clinical services online. Empower your pharmacists to spend more time delivering services with clinical services communication management. Show your customers you care by reminding them of appointments and sending valuable health related information. Make sure your customers feel safe and supported by getting feedback after every clinical services visit. Connect your retail sales data to your customer profiles. Send personalized, targeted marketing campaigns based on customer sentiment, demographics and purchase behaviours. Increase visit frequency, average basket and customer life-time value with special offers. Use retail offers to drive more business to your dispensary to optimize sales and profits. Build a caring community of team members that keep customers coming back.
Clinical Communication Management
Build loyalty with personalized healthcare.
Book clinical services online, get reminders, e-sign consent forms and keep patients informed.
Get feedback after every clinical visit. Alert pharmacists to poor patient experiences. Build enrolment in community health programs.
Grow your health community enrolment and get customers back to the dispensary counter with health updates, health related retail offers, webinars and one-to-one conference call consultations. Send personalized emails to help customers manage health conditions like diabetes, weight loss, nutrition, hormone balance and other areas of health interest.
Customer Relationship Management
In a world that is constantly “raising the bar” on the brand experience, how do you compare? Is your buyer finding what they need? Is the buying experience easy and intuitive? How about post sales support – delivery and returns?
Make it easy for customers to share their e-commerce and in-store experiences with you. Feel confident that you are creating an exceptional brand experiences at every touchpoint.
- Get customer feedback at payment or pickup
- Promote good reviews to social sites
- Send “come back soon” offers
- Grow loyalty lists and app downloads
- Alert store managers to poor experiences
- Flag actions on customer comments
- Track customer sentiments by associate, product, and store location, district or region
- Compare ratings with other brands.
One Click Loyalty Signup at Checkout
Custom branded payment apps
Streamline loyalty signup with “one click” agreement at point of payment. Identify customers with their loyalty ID, phone number, email or credit card.
Automatically send comment cards with incentives to share feedback and “come back” offers to increase return visits. Promote good reviews to social sites and product pages. Get more online app downloads for pharmacy prescription fulfillment.
Marketing ROI Management
Increase customer visits, basket and value
Optimize marketing returns and retail sales with targeted marketing campaigns. Segment customers based on their demographics and purchase behaviours. Personalize in-store offers.
Know who your most valuable customers are. Cross promote retail and pharmacy products and services.
Measure your marketing engagement and manage your marketing ROI by campaign, customer, location, product and channel.
Reduce HR admin – orient new employees
Welcome and orient new employees to your brand and culture. Create employee profiles that build a connected community digital community aligned around your vision. Reduce administrative load by automating payroll forms. Provide quick links to employee applications and FAQs.
Employee Feedback and Relationship Management
Communicate, collaborate, innovate to stay competitive.
Give employees a single access point to all your HR apps on their phones- scheduling, payroll, training and policies.
Help your organization stay agile and responsive. Create a feedback loop with your frontline associates. Find out what customers are saying about their experience with your brand.
Understand what it takes to attract great staff and reduce costly turnover by giving employees a voice.
Help managers stay “tuned in” to their employee sentiment with “Team pulse checks”.
Support team members with accolades and acknowledgement for their ideas and personal contributions.
Spend less time analyzing dashboards, more time being productive.
Get all your employee personal data, sentiment and productivity data in one place.
Empower your managers to realize their peak performance with KPI alerts, performance feedback and recommended actions. Feel confident that management attention in directed where it is needed most.
Benchmark KPI against targets, prior periods, brand and industry averages. Improve personal productivity with dynamically prioritized action boards.
Facilitate inter-departmental collaboration by sharing insights across management silos from a central database.