Full-service & Quick-service restaurants.
Paper guest comment cards have traditionally been the way restaurants collect guest feedback. Nowadays, they are largely ignored. In today’s highly competitive restaurant environment with shrinking margins, it’s essential that restaurants understand their customers and respond to their needs. Drive CX helps restaurants stay on top of changing dining trends and ahead of the competition.
In an OmniChannel and Digital World .
If every customer touch point is valuable, then this one is priceless. Engage your customer in real time with “in store” kiosks that gather market research and expand your marketing database for future promotions. Gain weekly operational feedback from your staff. Measure their happiness and effectively reduce your staff turnover.
Build your brand with customer feedback
Whether you provide taxi rides, home maintenance, automotive or spa services – make sure every service interaction builds your brand.
Make it safe for your customers to give you honest feedback, in real-time. Don’t rely on post-service emails that get lost in a sea of other emails.
Let your customers help you improve your service operations and keep them coming back for more. Share feedback with your service teams as a coaching opportunity