Privacy Policy
Effective May 18, 2018
Drive Business Intelligence Inc.
DRIVE BUSINESS INTELLIGENCE INC.® (“We”) are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, that you provide to us on our Website: www.drivecx.com, or that is provided to us by a subscriber to our services (under the brand name ‘DRIVE CX™), will be processed by us. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. If you have questions or concerns regarding this policy, you should first contact us at support@drivecx.com.
2011-2014
Collection and Use of Personal Information
Information you give us. You may give us information about you by filling in forms on our site www.drivecx.com (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, participate in any discussion boards, forums or other social media functions on our site or enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include:
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Contact Information such as name, email address, mailing address, phone number
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Billing Information such as credit card number and billing address.
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Unique Identifiers such as user name, account number, password
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Preferences Information such as product wish lists, order history, marketing preferences
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Information about your business such as company name, company size, business type.
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Personal description and photograph
We also store the Content that you upload or provide to the Service in order to provide you with the features and functionality of the Service. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at support@drivecx.com
Information we receive from other sources. We may receive information about you from individuals or corporate entities which are subscribers to our service (‘Subscribers’) where you are to be designated a user of our service. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them, subject to your agreements with them.
Cookies and Other Tracking Technologies
We may use cookies, for example to keep track of your preferences and profile, for content personalization, analytics/performance, functional purposes, as well as the ability to access secure areas of our site. information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.
Web beacons
Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
We use a third party to gather information about how you and others use our Web site. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used.
Links to Other Websites
Our Site includes links to other Websites whose privacy practices may differ from those of Drive Business Intelligence Inc.
If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Website you visit.
Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
Technologies such as: cookies, beacons, tags and scripts are used by Drive Business Intelligence® Inc. and our marketing partners, affiliates, or analytics or online customer support service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Analytics / Log Files
Log Files – As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
Local Storage
We use Local Storage (LSs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
Behavioural Targeting
Log Files – As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
Google AdSense/AdWords
We use Google AdSense to publish ads on this site. When you view, or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other web sites. You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page: http://www.google.com/privacy_ads.html
Uses Made of This Information
We use information held about you in the following ways:
Information you give to us. We will use this information:
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to carry out our obligations arising from any contracts entered into between you and us or between a Subscriber and us and to provide you with the information, products and services that you or a Subscriber request from us;
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to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
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to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way please do not tick the relevant box situated on the form on which we collect your data (the registration form);
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to notify you about changes to our service;
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to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
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to carry out our obligations arising from any contracts entered into between a Subscriber and us;
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to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
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to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
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to allow you to participate in interactive features of our service, when you choose to do so;
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as part of our efforts to keep our site safe and secure;
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to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
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to make suggestions and recommendations to you, Subscribers and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Uses Made of This Information
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
Sharing with trusted third parties
We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf.
We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).
We may disclose your personal information to third parties:
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Business partners, vendors, suppliers and subcontractors for the performance of any contract we enter into with you or a corporate entity which is a subscriber.
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Analytics and search engine providers that assist us in the improvement and optimization of our site.
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Aggregated demographic information from our user base without personally identifiable data.
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Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We may also disclose under the following conditions:
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In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
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If Drive Business Intelligence® Inc. or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
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If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of service and other agreements; or to protect the rights, property, or safety of Drive Business Intelligence Inc., our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
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If Drive Business Intelligence® Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Communicating with you
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We may contact you directly or through a third-party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services.
These contacts may include:
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Email
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Text (SMS) messages
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Telephone calls
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Automated phone calls or text messages.
You may also update your subscription preferences with respect to receiving communications from us and/or our partners by signing into your account and visiting “Account Settings” page.
If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy policy applies. In addition, it will describe any choice options you have in regards to the use and/or sharing of your personal data with a co-branded partner, as well as how to exercise those options.
If you make use of a service that allows you to import contacts (ex. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at support@drivecx.com.
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Transfer of personal data abroad
If you utilize our Services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin. In these cases, your personal data is handled according to this Privacy Policy.
Google Checkout
If you choose to use Google Checkout to finalize and pay for your order, you will provide your credit card number directly to Google Checkout. Google’s privacy policy will apply to the information you provide on the Google Checkout Website.
PayPal
If you choose to use PayPal to finalize and pay for your order, you will provide your credit card number directly to PayPal. PayPal’s privacy policy will apply to the information you provide on the PayPal Website.
Third Party E-Commerce Solutions Provider
Our shopping cart is hosted by our e-commerce solutions provider. They host our ordering system and collect your billing information directly from you for the purpose of processing your order. This company does not use this information for any other purpose.
Referral Service
On our App website (app.drivecx.com) which is for Subscribers to our service and their users only, we offer a referral service. You can choose to provide us with the names and email addresses of individuals who you feel would be interested in learning more about our products and services in exchange for rewards. We send a preliminary email to each address provided to us in this way, inviting the contact to visit our website. We continue to store the contact details in order to track the success of our referral service, but no further communication with that individual will take place unless they contact us expressing interest in our products and services. The preliminary email allows the individual to request that their contact details be removed from our database and they may also contact us at any time at support@drivecx.com to make the same request.
Opt-Out Preferences
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at support@drivecx.com.
Where We Store Your Personal Data
The data that we collect from you will be stored at a destination within either Canada or the United States. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on secure servers in a controlled environment with limited access. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
While no transmission of information via the internet is completely secure, we take reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at support@drivecx.com.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Blogs and Social Media
Our website includes social media features, such as Facebook Like button — and widgets such as the Share button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted on our site or by a third party, and your interactions with these features are governed by the privacy policy of the company providing it.
Our website includes publicly accessible blogs or community forums. Any information you provide in these areas may be read, collected and used by others who access them. This includes information posted on our public social media accounts.
Testimonials
With consent, we may display personal testimonials of satisfied customers on our site, along with other endorsements.
Security
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us at support@drivecx.com.
We will retain your information as long as your account is active or as needed to provide you services.
If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at privacy@apptivo.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Usage of 3rd Party Services for Data Sources
Client uses third parties to gather End User’s data from financial institutions. By using our service, you grant our third-party provider the right, power, and authority to act on your behalf to access and transmit your personal and financial information from the relevant financial institution according to terms of our third-party provider’s privacy policy.
Additional Policy Information
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
Correcting and Updating Your Personal Information
To review and update your personal information to ensure it is accurate, contact us at support@drivecx.com.
Age restrictions
Our Services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.
Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Compliance with respect to international data privacy
Drive Business Intelligence Inc. follows the principles of EU Safe Harbor and other Privacy domains. We don’t collect any data from users for our use, except during the payment process which is pretty typical for all web-based services. All other information including a user’s location, email and phone number are needed only for those users to run their business on our platform. For example, if they need to print their address, email and phone number on their proposals or invoices. Drive Business Intelligence Inc. never uses information provided by our users and hence does not mandate users to provide any of that information. All PII and sensitive information are completely optional. Drive Business Intelligence Inc. does not provide any of our client data to third parties. Our policies clearly indicate that clients own their data and we never intend to use their information. We do make an exception to this policy and indicate clearly in our terms of use that we may be forced to share client data with law enforcement in accordance with appropriate legal procedures.
Data Protection Addendum
This Data Protection Addendum (DPA) forms part of the Drive Business Intelligence Inc. Terms of Use (“Principal Agreement”) between (i) Drive Business Intelligence Inc. acting on its behalf and as agent for each Drive Business Intelligence Inc. Affiliate, and (ii) Customer acting on its behalf and as agent for each Company Affiliate. The terms used in this Addendum shall have the meanings outlined in this Addendum.
Contact Information
You can contact us about this privacy statement by writing or email us at the address below:
Drive Business Intelligence® Inc.
Suite 3200 - 650 Georgia Street
Vancouver, BC, V6B 4P7
PHONE: 1-855-281-2005