1. Engage Customers
Delight happy customers. Turn unhappy customers into enthusiasts.
- Proactively ask customers for feedback
- Alert managers to poor experiences in real-time.
- Solve problems before customers leave.
- Thank customers with “come back soon” offers.
- Grow customer lists and build loyal relationships.
- class=”li2″>Increase customer loyalty and customer retention.
2. Engage Teams
Engage your employees and transform operations.
- Find out what stops teams from delivering with excellence.
- Flag actions to run smoother operations.
- Acknowledge, praise, retain, and maintain good employees.
- Manage team productivity profiles.
- Improve employee retention.
3. Increase Customer Value (CLTV)
Turbo charge your Marketing ROI.
- Connect customer sentiment, sales, social and marketing data
- Automatically manage customer contacts and permissions
- Segment customers based on demographics and purchase behaviours
- Connect sales data to marketing automation
- Increase visits and basket size with personalized offers
- Grow customer lifetime value (CLTV) and brand equity
- Marketing ROI by customer, store, campaign and channel.
4. Optimize Margins
Automate key processes, act on insights.
- Automate repetitive tasks to reduce administrative load
- Provide digital coaching with KPI alerts, performance feedback and recommended actions
- Improve personal productivity with dynamically prioritized action boards
- Realize software synergies with API integrations
- Share insights across management silos from a central database