XM Blog 

Your Return on Relationships score (ROR) - a coefficient that assesses the effectiveness of relationship management in driving growth

Have you ever walked into an ice cream shop been overwhelmed with all the choices. Is this a bit like you in your business? ​Are you...

When you have your customers attention - Make it count! Every customer touchpoint is an opportunity to make a personal, deeper connection...

First, let's answer the questions - What is an NPS Score? Why should I care, when I'm getting reviews with ratings? How can I get my...