XM Blog

Apr 242 min read

Top 5 Trends in Retail Brand Experience Management with Digital Engagement and AI

5 Top Trends in Retail Brand Experience Management that you need to know to stay competitive.

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May 30, 20234 min read

What’s Your Return on Relationships?

Your Return on Relationships score (ROR) - a coefficient that assesses the effectiveness of relationship management in driving growth

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Mar 28, 20232 min read

Overwhelmed with Decision Overload? 6 Questions to Ask Your Customers and Teams.

Have you ever walked into an ice cream shop been overwhelmed with all the choices. Is this a bit like you in your business? Are you...

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Feb 24, 20224 min read

Should I be worried about my NPS score?

First, let's answer the questions - What is an NPS Score? Why should I care, when I'm getting reviews with ratings? How can I get my...

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