XM Blog 

During the last 2 years, some organizations have accelerated their growth, some have greatly diminished operations and others simply...

When you have your customers attention - Make it count! Every customer touchpoint is an opportunity to make a personal, deeper connection...

1. Know what's important to your employees. Do you know what is important to your team members personally and professionally? E-NPS is...

First, let's answer the questions - What is an NPS Score? Why should I care, when I'm getting reviews with ratings? How can I get my...

Do your employees know more than you do? When it comes to your customers and operations, chances are the answer is yes! Frontline staff...