XM Blog

Apr 4, 20222 min read

How agile are your operations?

During the last 2 years, some organizations have accelerated their growth, some have greatly diminished operations and others simply...

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Mar 28, 20222 min read

How Do You Turn Customer Feedback into More Sales?

When you have your customers attention - Make it count! Every customer touchpoint is an opportunity to make a personal, deeper connection...

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Mar 4, 20223 min read

10 Steps to Improve Employee Retention and Motivation.

1. Know what's important to your employees. Do you know what is important to your team members personally and professionally? E-NPS is...

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Feb 24, 20224 min read

Should I be worried about my NPS score?

First, let's answer the questions - What is an NPS Score? Why should I care, when I'm getting reviews with ratings? How can I get my...

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Feb 23, 20223 min read

How do you increase employee engagement?

Do your employees know more than you do? When it comes to your customers and operations, chances are the answer is yes! Frontline staff...

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