Apr 242 minTop 5 Trends in Retail Brand Experience Management with Digital Engagement and AI 5 Top Trends in Retail Brand Experience Management that you need to know to stay competitive.
Jul 12, 20233 minWhat Customers of Big Box Stores Want You to Know!There seems to be a 💔 Love-Hate relationship with big box stores and their customers. Chatting with my friends and colleagues, almost...
May 30, 20234 minWhat’s Your Return on Relationships? Your Return on Relationships score (ROR) - a coefficient that assesses the effectiveness of relationship management in driving growth
May 12, 20233 min7 Strategies to Deliver Exceptional Retail Customer Service With Less StaffMaintaining excellent customer service in the face of rising labor costs, high turnover, and staff shortages is becoming increasingly...
Mar 28, 20222 minHow Do You Turn Customer Feedback into More Sales?When you have your customers attention - Make it count! Every customer touchpoint is an opportunity to make a personal, deeper connection...
Feb 24, 20224 minShould I be worried about my NPS score? First, let's answer the questions - What is an NPS Score? Why should I care, when I'm getting reviews with ratings? How can I get my...