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XM Blog
Apr 24, 20242 min read
Top 5 Trends in Retail Brand Experience Management with Digital Engagement and AI
5 Top Trends in Retail Brand Experience Management that you need to know to stay competitive.
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Jul 12, 20233 min read
What Customers of Big Box Stores Want You to Know!
There seems to be a 💔 Love-Hate relationship with big box stores and their customers. Chatting with my friends and colleagues, almost...
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May 30, 20234 min read
What’s Your Return on Relationships?
Your Return on Relationships score (ROR) - a coefficient that assesses the effectiveness of relationship management in driving growth
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May 12, 20233 min read
7 Strategies to Deliver Exceptional Retail Customer Service With Less Staff
Maintaining excellent customer service in the face of rising labor costs, high turnover, and staff shortages is becoming increasingly...
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Mar 28, 20222 min read
How Do You Turn Customer Feedback into More Sales?
When you have your customers attention - Make it count! Every customer touchpoint is an opportunity to make a personal, deeper connection...
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Feb 24, 20224 min read
Should I be worried about my NPS score?
First, let's answer the questions - What is an NPS Score? Why should I care, when I'm getting reviews with ratings? How can I get my...
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