5 Powerful Steps to 10X Profitable Growth
Step 1
AN UNBEATABLE
GROWTH STRATEGY
Learn how to create an "unfair competitive advantage" for your company that positions you for exponential growth
Step 2
INCREASE CUSTOMER VISITS AND SPEND
Get realtime feedback, send "come back" offers, & offer one-tap loyalty signup that increase return visits.
Step 3
GET THE BEST FROM YOUR ASSOCIATES
Boost frontline team productivity and reduce costly turnover. Build a culture that keeps great people.
Step 4
TURBO CHARGE YOUR PROMOTIONS
Create highly effective personalized promotions that maximize sales and minimize discounts.
Step 5
GROW YOUR PROFIT MARGINS
Harness the power of AI performance alerts and recommended actions to drive profitable growth.
Unlock the Secrets of Exponential Retail Growth
Learn how the top 1% of brands create breakthrough experiences that drive exponential growth.
This book is your step by step for how to create a retail brand so strong, you'll never have to worry about competitors “eating your lunch” again.
If you are a forward thinking CEO, CRO or other growth minded C-suite executive seeking innovative strategies to stay ahead of competitors and drive sustainable growth in a changing market, this is for you.
Leverage a transformative leadership style to build fanatical brand loyalty and a strong connected company culture. Align your teams and feel 100% confident in your strategic decisions.
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If you know of someone who could benefit from this book
We get it - It's a jungle out there!
At Drive CX, we understand the challenges retailers face with fierce competition, dwindling margins, and market uncertainty. Our mission is to help retailers stop losing sales to frustrating shopping experiences.
Customers want to quickly find the products they want and easily find help when they need it. It's finding the right balance between digital self-service and human interaction that creates exceptional shopping experiences.
Few people want to fill in surveys, but they do want you to communicate with you to share either an amazing or poor experience, if you make it easy!
How We Help
Drive CX helps retailers harness the power of AI assisted “real-time” relationship management that builds fanatical brand loyalty and drives growth.
We enable CEOs, CROs, COOS and other growth focused retail executives meet and exceed their growth targets with proven, high impact growth principles and step-by-step management frameworks that consistently deliver above industry standard growth, in both sales and margins.
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Digital applications that make it easy for customers and teams to communicate in real-time.
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Transform in-store checkout into more return visits with manufacturers' "come back offers".
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Eliminate long and annoying surveys that nobody like to fill out.
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Shorten the time between feedback and problem resolution on the frontlines.
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Provide stellar in-store self-serve customer service experiences at a lower cost
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Attract and keep high achieving frontline associates with a supportive workplace culture
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Grow customer loyalty with personalized promotions and shopping experiences.
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Boost sales without sacrificing product margins with marketing campaign ROI tracking.
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An integrated growth management platform with a digital toolkit to help you grow sales and profits.
What does our growth management digital toolkit include?
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Order Pickup Management: Notify customers when their orders are ready and alert pickup desks as soon as customers arrive for seamless service.
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Customer Service Communication Tools: Enhance service with self-serve product locators and direct help requests routed to available associates.
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Real-Time Customer Feedback: Collect post-checkout feedback via text comment cards, paired with loyalty program signups, personalized “come back” offers, and feature promotions.
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Store Manager Alerts: Automatically notify managers of customer issues in real time to resolve problems before they impact sales or loyalty.
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Team Communication App: Empower frontline teams with tools to share insights on customer needs and operations, boosting productivity and turning them into brand ambassadors.
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Direct Marketing with RFM Tracking: Segment customers into buying groups and deliver targeted promotions for higher sales with less discounting, improving ROI on every campaign.
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AI-Driven Performance Coaching: Spot operational issues, deliver solutions, and improve productivity with dynamic, AI-powered training tailored to your team’s needs.
Realize your "Return on Relationships" (ROR)
by connecting with your customers and teams on the frontlines
TM
Revenue Growth Management Growth Flywheel
1. Connect with Customers
Get feedback in real-time. Send “come back” offers to increase return visits. Promote good reviews. Build loyalty marketing enrolment
Learn more about
Customer Experience Management
4. Optimize Operations
Multiply your margins with AI assisted performance management and KPI alerts.. Prioritize actions with digital coaching.
Learn about KPI Alerts
Key Performance Indicators
2. Engage Employees
Resolve problems as they happen. Know how to attract and keep great staff. Engage teams in creating amazing experiences.
Learn more about
Employee Experience Management
Communicate, Collaborate, Innovate
Drive CX is a Revenue Growth Management Platform with experience management tools that help you:
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Keep customers choosing you over your competitors by acting on customer and employee feedback in real-time.
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Improve staff retention by engaging frontline teams and turning them into brand ambassadors.
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Increase customer visit frequency with realtime offers at point of payment and personalized promotions.
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Optimize operations and margins with team performance benchmarking, digital coaching and team productivity tools.