Drive CX named by Gartner as thought leader in January 2021 CX report.
Our job?
Empower teams to create amazing customer experiences with real-time insights on the frontlines.
Your job?
Watch your sales and profits grow.
“A 5% increase in customer retention can result in up to a 75% increase in profits (Bain & Co).”
How to drive profits with digital engagement?
Find out more about driving brand loyalty, sales and profits with digital engagement.
CX and engagement management
Get customer sentiment, communication, marketing engagement and sales data into one customer profile.
Request feedback at point of payment or pickup. Receive alerts and flag actions on poor reviews to solve problems before they impact the bottom line.
Manage internal and external social reviews from one dashboard. Send “come back offers” and grow loyalty enrolment. Promote good reviews.
Understand how to deliver a more consistent brand experience that drives loyalty.
EX and engagement management
Get sentiment, communication, engagement and performance data into one employee profile.
Make it easy for employees to access HR applications from a mobile team app.
Tune into your team with “pulse checks” and E-NPS. Share ideas on how to improve both the customer and team experiences. Understand how to get and keep great team members.
Marketing ROI management
Segment customers based on their value, demographics and purchase behaviours. Send targeted, personalized in-store offers that predictably increase visit frequency and basket size.
Know who your most valuable customers are. Get lapsed customers back. Cross promote retail products based on customer purchase preferences.
Measure your marketing engagement and returns by campaign customer, location, product and channel. Understand what marketing campaigns move the needle on customer lifetime value.
Advanced Analytics, AI, and Team Coaching
Spend less time analyzing data and more time acting on insights.
Optimize team productivity with performance feedback, prioritized personal action boards and digital coaching.
Deliver insights and recommended actions based on KPI accountabilities by role.
What is a digital engagement platform?
Drive CX digital engagement management platform connects companies with their customers and teams in realtime on the frontlines.
Get your sales, marketing, customer and team data into a single database to get a holistic view of the company that enables Total Experience Management (TX).
Spend less time analyzing reports and more time acting on insights with KPI alerts, performance feedback, and prioritized actions.
Empower communication, collaboration and innovation from head office to the frontline.
Omni Channel Data collection (MX)
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