Grow customer lifetime value.
Attract and keep great people.

Drive CX connects you with your customers and employees on the frontlines. Gather customer, employee, marketing and sales data into one platform. Empower your teams with insights and actions to grow sales and optimize operations.
Get Insights - Take actions - Grow sales & profits

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"87% of customer-facing employees sincerely want to create a superior experience for customers. 57% of employees do not believe their company is enabling them to do so in the most effective way" - Gartner


"Look after your employees and they will look after your customers" - Richard Branson

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Drive CX named by Gartner as thought leader in January 2021 CX report.

Our job?

Empower teams to create amazing customer experiences with real-time insights on the frontlines.

Your job?

Watch your sales and profits grow.

 “A 5% increase in customer retention can result in up to a 75% increase in profits (Bain & Co).

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How to drive profits with digital engagement?

 

1. Engage Customers
Get and respond to customers feedback with  “come back” offers. Promote good reviews. Build loyalty marketing enrolment
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2. Engage Teams
Get feedback from frontline teams. Resolve problems in real-time. Share ideas on how to improve operations. Know how to attract and keep great staff.
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4. Optimize Margins
AI and analytics generating KPI alerts, performance feedback, prioritized action boards, and digital coaching.
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3. Increase Customer Value (CLTV)
Send personalized marketing offers that increase visits, spend and brand loyalty. Optimize marketing ROI.
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Find out more about driving brand loyalty, sales and profits with digital engagement.  

 

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CX and engagement management

Get customer sentiment, communication, marketing engagement and sales data into one customer profile.

Request feedback at point of payment or pickup.  Receive alerts and flag actions on poor reviews to solve problems before they impact the bottom line.

Manage internal and external social reviews from one dashboard.  Send “come back offers” and grow loyalty enrolment. Promote good reviews.

Understand how to deliver a more consistent brand experience that drives loyalty.   

EX and engagement management

Get sentiment, communication, engagement and performance data into one employee profile.

Make it easy for employees to access HR applications from a mobile team app.

Tune into your team with “pulse checks” and E-NPS.  Share ideas on how to improve both the customer and team experiences.  Understand how to get and keep great team members.

Marketing ROI management

Segment customers based on their value, demographics and purchase behaviours.  Send targeted, personalized in-store offers that predictably increase visit frequency and basket size.

Know who your most valuable customers are.  Get lapsed customers back.  Cross promote retail products based on customer purchase preferences.

Measure your marketing engagement and returns by campaign  customer, location, product and channel.  Understand what marketing campaigns move the needle on customer lifetime value.

Advanced Analytics, AI, and Team Coaching

Spend less time analyzing data and more time acting on insights. 

Optimize team productivity with performance feedback, prioritized personal action boards and digital coaching. 

Deliver insights and recommended actions based on KPI accountabilities by role.

 

What is a digital engagement platform?

Drive CX digital engagement management platform connects companies with their customers and teams in realtime on the frontlines. 

Get your sales, marketing, customer and team data into a single database to get a holistic view of the company that enables Total Experience Management (TX).  

Spend less time analyzing reports and more time acting on insights with KPI alerts, performance feedback,  and prioritized actions.

Empower communication, collaboration and innovation from head office to the frontline.   

FREE Order Pickup Management

We know it's tough out there! We’re here to help with a complimentary order pickup management app
that can operate stand-alone or connected to your Point of Sale system.

Confirm orders and let customers know when and where to pickup. Easily manage counter, curbside pickup and deliveries with a swipe of a finger. Know when customers and drivers arrive. Send a comment card to get feedback after every order.

FREE Order Pickup Management

Omni Channel Data collection (MX)

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Digital Engagement Solutions For Your Industry

Engage customers - unleash the power of teams.