Customer experience management at point of sale.
“A 5% increase in customer retention can result in up to a 75% increase in profits (Bain & Co).”
Build customer loyalty
Delight happy customers. Turn unhappy customers into fans.
- Make it easy for customers to give honest feedback.
- Alert managers to poor experiences in real-time.
- Solve problems before customers leave.
- Thank customers with special offers.
- Grow customer lists and build loyal relationships.
Improve team productivity
Engage your employees and transform operations.
- Find out what stops teams from delivering with excellence.
- Flag actions to improve operations
- Optimize and benchmark team productivity
- Keep your best team members longer.
Increase marketing ROI
Do more of what works. Keep customers choosing you!
- Build brand equity by managing customer lifetime value.
- Send personalized, intelligent marketing offers.
- Know which promotions bring customers in the door.
- Track marketing channel performance.
Capture feedback across multiple channels
“For the first time, I know what our guests are saying about us in real time.”
“This software really works and delivers great data to make decisions with every day! Each platform of this management suite has been thoroughly thought through with a restaurateur driving the development. They have it figured out!”
Kelly Gordon, CEO, Romer’s Burger Bar