Customer Experience Management at Point-of-Sale.
“A 5% increase in customer retention can result in up to a 75% increase in profits (Bain & Co).”
Build Customer Loyalty
Delight happy customers. Turn unhappy customers into enthusiasts.
- Proactively ask customers for feedback
- Alert managers to
- poor experiences in real-time.
- Solve problems before customers leave.
- Thank customers with “come back soon” offers.
- Grow customer lists and build loyal relationships.
Improve Team Productivity
Engage your employees and transform operations.
- Find out what stops teams from delivering with excellence.
- Flag actions to run smoother operations.
- Acknowledge, praise, retain, and maintain good employees.
- Manage team productivity profiles.
Increase Return on Marketing Investments
Get customers coming back more often.
- Monitor your social media listening on one dashboard.
- Send personalized marketing offers.
- Track social engagement by channel.
- Know which promotions bring customers in the door.
Capture feedback across multiple channels
“For the first time, I know what our guests are saying about us in real time.”
“This software really works and delivers great data to make decisions with every day! Each platform of this management suite has been thoroughly thought through with a restaurateur driving the development. They have it figured out!”
Kelly Gordon, CEO, Romer’s Burger Bar