“A 5% increase in customer retention can result in up to a 75% increase in profits (Bain & Co).”
Drive CX builds customer loyalty, improves team productivity and increases marketing returns by connecting customers and teams to deliver an exceptional customer experience.
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Solve customer issues in real-time and keep negative reviews off social media.
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Create a “customer and team centric” culture and keep your best employees longer.
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Send offers and create marketing campaigns that get your customers to come in more often.
Listen:
DRIVE CUSTOMER RETENTION
Make it easy for customers to give honest feedback.
Alert managers to poor experiences in real-time. Thank customers and bring them back with offers.
Grow your marketing lists. Discover who are your most valuable customers – and what keeps them coming back for more.
Respond:
IMPROVE OPERATIONS
Delight happy customers. Turn unhappy customers into fans. Engage teams in continually “raising the bar” on the customer experience.
Find out which team members are bringing customers back, and improve team productivity. Understand your employee experience and keep your best team members for longer.
Grow:
OPTIMIZE MARKETING RETURNS
Get a 360° view or your customers’ experience.
Use customer profiles to improve your marketing ROI and manage Customer Lifetime Value.
“The leaders in 2017 will be the companies that can quickly build a digital footprint, engage with their customers, and transform their operations.” –Cohn Reznick.
Capture feedback across multiple channels
WEBSITE
TABLETS
PAYMENT DEVICES
MOBILE APPS
“For the first time, I know what our guests are saying about us in real time.”
“This software really works and delivers great data to make decisions with every day! Each platform of this management suite has been thoroughly thought through with a restaurateur driving the development. They have it figured out!”
Kelly Gordon, CEO, Romer’s Burger Bar
