Customer experience management at point of sale.
“A 5% increase in customer retention can result in up to a 75% increase in profits (Bain & Co).”
Build customer loyalty
Delight happy customers. Turn unhappy customers into fans.
- Make it easy for customers to give feedback.
- Alert managers to poor experiences in real-time.
- Solve problems before customers leave.
- Thank customers with “come back soon” offers.
- Grow customer lists and build loyal relationships. .
Improve team productivity
Engage your employees and transform operations.
- Find out what stops teams from delivering with excellence.
- Flag actions to improve operations
- Acknowledge and keep good employees longer.
- Manage team productivity profiles.
Increase marketing returns
Get customers coming in more often.
- Manage social reviews from one dashboard.
- Send personalized marketing offers.
- Track social engagement by channel.
- Know which promotions bring customers in the door.
Capture feedback across multiple channels
“For the first time, I know what our guests are saying about us in real time.”
“This software really works and delivers great data to make decisions with every day! Each platform of this management suite has been thoroughly thought through with a restaurateur driving the development. They have it figured out!”
Kelly Gordon, CEO, Romer’s Burger Bar