Growing profitably has never been more challenging for a mid-sized retailer
Big brands leverage massive marketing and technology budgets to capture your customers and gain market share with better pricing — making it difficult for you to compete profitably.
Meanwhile, mid-sized retailers face constant struggles: keeping customers coming back, reducing costly associate turnover, and managing rising expenses that continue to shrink already tight margins.
How Can You 10X Your Profits?
Did you know that by increasing revenue by just 5% can increase profits between 25% and 95% (Bain & Co)? Now, combine that with operational efficiencies that reduce operating margins by 22% (Capgemini Research Institute) — suddenly, a 10X increase in profitable growth is not only possible, it’s easy to achieve.
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That's Why We Built Drive CX Growthotics™
We help mid-sized retailers and service brands punch above their weight by giving them . . .
An integrated, plug and play management platform to accelerate growth—loaded with digital applications that big brands spend millions to build—available at a fraction of the cost.
5 Powerful Steps to 10X Your Profitability
Step 1
AN UNBEATABLE
BRAND STRATEGY
Learn how to create an "unfair competitive advantage" for your company that positions you for exponential growth
Step 2
INCREASE CUSTOMER VISITS AND VALUE
Get realtime feedback, send "come back" offers, & offer one-tap loyalty signup that increase return visits.
Step 3
GET THE BEST FROM YOUR ASSOCIATES
Boost frontline team productivity and reduce costly turnover. Build a culture that keeps great people.
Step 4
TURBO CHARGE YOUR PROMOTIONS
Create highly effective personalized promotions that maximize sales and minimize discounts.
Step 5
GROW YOUR PROFIT MARGINS
Harness the power of AI performance alerts and recommended actions to drive profitable growth.
WORK LESS, GROW MORE, STRESS LESS
We help mid-sized retailers overcome their biggest challenges—declining margins, customer attrition, frontline team turnover, and operational inefficiencies—so you can grow profitably and stay ahead of the competition.
Here’s How We Do That:
✅ Stop Losing Sales to Frontline Operational Issues
Get real-time customer feedback and instant manager alerts so you can solve problems in-store before they cost you sales.
✅ Deliver Exceptional Customer Service—at a Lower Cost
Use AI-powered customer self-service tools that direct connect customers with product info and associates without adding labor overhead.
✅ Boost Sales Without Cutting into Margins
Increase visit frequency and basket size with targeted, personalized promotions—that increase your product margins and marketing ROI.
✅ Turn Your POS and Payment Device Into a Revenue Engine
Boost sales at checkout with in-store advertising on your payment device and automated loyalty engagement—sending redeemable "come back" offers from your POS.
✅ Attract and Retain High-Performing Employees
Reduce turnover costs by creating a workplace where associates feel valued, motivated, and supported with our team communication and personalized development app.
✅ Make Smarter, Faster Decisions—Without the Data Overload.
Get real-time AI powered insights and recommendations on how to increase sales and profits - sent straight to your phone - know what you need for peak performance.
Put Your Business Growth On Autopilot
What kind of ROI can you expect to get?
💬 Up to a 20% Increase in Customer Return Visits with Real-Time Feedback
We get 1 in 5 customers giving feedback, compared to the industry norm of just 0.2%, by texting a comment card directly from your POS. Why is that important? That's 100x more customers telling you how to get them to spend more. And, each comment card is an opportunity to automatically send "come back" offers that get customers back in the store again sooner.
🚨 Up to a 55% Increase in Customer Retention with Manager Alerts
Customer churn is costing you more than you think. Studies show that up to 32-85% of customers leave after just one bad experience—and once they’re gone, they rarely return. Waiting 30 days for a customer satisfaction report means one month of lost sales you’ll never recover. Retailers who have real-time manager alerts to fix problems significantly reduce customer churn—some by up to 50% or more (Aberdeen Group). So, if a store does $5M in annual sales and has a 20% customer attrition rate, that’s $1M in lost revenue per year. Cutting churn by 50% saves you $500K in preventable losses. That's a healthy 10% increase in top line revenue.
📉 Slash Customer Service Costs by up to 30% with AI-Assisted Self-Service Apps
Retail giants like Walmart and Home Depot have already tapped into the power of AI-driven self-service tools to drastically cut customer service costs. By automating everything from order tracking to product inquiries, they've reduced the need for live agents and associates, freeing up valuable resources. Home Depot has seen significant cost savings with their self-service kiosks and mobile apps. Deliver a better customer experience with more efficient operations and lower customer service overhead.
🎯 Up to a 56% Increase in Revenue from Personalized Promotions
Many retailers give their margins away unnecessarily with blanket discounting. Retailers that segment customers send personalized promotions based on buying behavior and product preferences boost marketing ROI by more than 800%. Get more sales for every marketing dollar you spend, without sacrificing product margins.
⭐️ Up to 150% More Customers Recommending You to Their Friends
Let your happiest customers sell for you. Listening and responding to customers quickly often results in an increase in Net Promoter Scores and Review Ratings within the first 90 days. 98% of reviews from checkout are 5-star. Plus, you can live stream these reviews on your website to attract new customers.
🏆 Save up to 3,400 in lost productivity for every $10,000 in salary.
The hidden costs of dis-engaged employees and high turnover are staggering, negatively impacting customer service and overall profitability. Investing in employee engagement can lead to a 23% increase in productivity (Bain and company). Here's some examples of companies realizing those financial gains :
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62% Reduction in Turnover Rates: Employees participating in loyalty programs experience 62% lower turnover rates compared to non-participants.
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$100,000 Increase in Annual Sales per Store: At Best Buy, stores where employee engagement increased by just 0.1 points on a five-point scale saw a $100,000 boost in annual sales.
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$1.7 Million Savings in One Year: Molson Coors saved over $1.7 million in one year by strengthening employee engagement.
Keep your frontline teams engaged and enthusiastic is not just good practice—it's sound financial management. Help teams stay organized with task management, collaborate with idea boards, send rewards and kudos to show appreciation, and provide individualized training tied to support them in personal growth
🔍 Reduce Operating Costs by up to 22% with AI-Assisted Operations
Don’t let critical trends slip through the cracks—managers don’t have time to sift through endless reports. Once negative trends take hold, they’re often difficult and costly to reverse. AI-powered performance coaching delivers real-time alerts and recommendations straight to your phone, so your team can stay on top of issues before they impact your bottom line. Studies show that AI can improve management productivity by up to 52%, which can result in 38% more profitability (Accenture). Give your managers the tools they need to make smarter, data enabled decisions that help them reach peak performance — empower them to hit their growth targets with more consistency and less stress.