Growing profitably has never been more challenging
Big brands have massive marketing and technology budgets to capture your customers and gain market share — making it increasingly difficult to compete.
Mid-sized retail and service companies struggle to keep customers loyal, fill frontline positions with well-trained staff, and operate profitably with rising costs that continue to shrink already tight margins. They need new ways to drive profitable growth, as much as the big brands. But often don't have the in-house expertise or budget to leverage innovative technology.
That's Why We Built Drive - A Growth Engine With AI™
So mid-sized retail and service brands can punch above their weight using proven strategies and AI powered technology that the top 1% of retail and service brands use to give them a competitive advantage. Designed to help you accelerate growth in both sales and profits.
What is a Growth Management System?
An integrated, plug-and-play platform with real-time communications, business systems automation and AI that gets all your data in one place and uses AI to help you find and remove growth blockers and realize growth opportunities. Get customer experience, employee experience, marketing and operations management working together to drive growth.
How Do We Help You Build Your Growth Engine?
We help you develop your growth strategy, and give you easy access to AI powered tools that:
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Empower customers to find products, information and service staff fast.
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Use real-time feedback flows to help you find and solve problems fast.
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Acknowledge and support high performing team members so they stay longer
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Individualize training and provide digital coaching to boost frontline team productivity.
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Connect sales to marketing so you increase customer value with personalized promotions.
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Transform operations with AI to reduce admin overhead, increase productivity, and improve profits.
How Can You 10X Your Profits?
By increasing revenue by just 5% can increase profits between 25% and 95% (Bain & Co)? Now, combine that with operational efficiencies that improve operating margins by 22% (Capgemini Research Institute). We use a proven step-by-step process to build a growth engine in your company that systematically increases customer value and streamlines operations so that you can 10X profitable growth.
WORK LESS, GROW MORE, STRESS LESS
Our growth management system is built to tackle your biggest challenges—declining margins, customer attrition, frontline team turnover, and operational inefficiencies—so you can grow profitably and stay ahead of your competitors.
We help you . . .
✅ Stop Losing Sales to Frontline Operational Issues
Get real-time customer feedback and instant manager alerts so you can solve problems in-store before they cost you sales.
✅ Deliver Exceptional Customer Service—with Less Overhead
Use AI-powered customer self-service tools that direct connect customers with product info and associates without adding labor overhead.
✅ Boost Sales Without Cutting into Margins
Increase visit frequency and basket size with targeted, personalized promotions—that help preserve your product margins to increase your marketing ROI.
✅ Turn Your POS and Payment Device Into a Revenue Engine
Boost sales at checkout with in-store advertising on your payment device and automated loyalty engagement—sending redeemable "come back" offers from your POS.
✅ Attract and Retain High-Performing Employees
Reduce turnover costs by creating a connected workplace where frontline teams feel valued, get personalized training and receive digital coaching to improve productivity.
✅ Boost Productivity and Operating Margins
Reduce your admin costs and streamline your operations by automating your key business processes and using AI to optimize productivity - don't delegate, automate!
✅ Make Smarter, Faster Decisions—Without the Data Overwhelm.
Deliver real-time AI powered insights and recommendations on how to increase sales and profits - sent straight to your phone - know what you need to know, and what do do about it.
Put Your Business Growth On Autopilot
5 Steps Build Your Growth Engine
Step 1
AN UNBEATABLE
GROWTH STRATEGY
Learn how to create an "unfair competitive advantage" for your company that positions you for exponential growth
Step 2
INCREASE CUSTOMER VISITS AND VALUE
Get realtime feedback, send "come back" offers, & offer one-tap loyalty signup that increase return visits.
Step 3
GET THE BEST FROM YOUR ASSOCIATES
Boost frontline team productivity and reduce costly turnover with a culture that keeps great people.
Step 4
TURBO CHARGE YOUR PROMOTIONS
Create highly effective personalized promotions that maximize sales and minimize discounts.
Step 5
GROW YOUR PROFIT MARGINS
Harness the power of AI performance alerts and recommended actions to drive profitable growth.
Here's what our clients say . . .
What kind of ROI can you expect to get?
💬 Up to a 20% Increase in Customer Return Visits with Real-Time Feedback
We get 1 in 5 customers giving feedback, compared to the industry norm of just 0.2%, by texting a comment card directly from your POS. Why is that important? That's 100x more customers telling you how to get them to spend more. And, each comment card is an opportunity to automatically send "come back" offers that get customers back in the store again sooner.
🚨 Up to a 55% Increase in Customer Retention with Manager Alerts
Customer churn is costing you more than you think. Studies show that up to 32-85% of customers leave after just one bad experience—and once they’re gone, they rarely return. Waiting 30 days for a customer satisfaction report means one month of lost sales you’ll never recover. Retailers who have real-time manager alerts to fix problems significantly reduce customer churn—some by up to 50% or more (Aberdeen Group). So, if a store does $5M in annual sales and has a 20% customer attrition rate, that’s $1M in lost revenue per year. Cutting churn by 50% saves you $500K in preventable losses. That's a healthy 10% increase in top line revenue.
📉 Slash Customer Service Costs by up to 30% with AI-Assisted Self-Service Apps
Retail giants like Walmart and Home Depot have already tapped into the power of AI-driven self-service tools to drastically cut customer service costs. By automating everything from order tracking to product inquiries, they've reduced the need for live agents and associates, freeing up valuable resources. Home Depot has seen significant cost savings with their self-service kiosks and mobile apps. Deliver a better customer experience with more efficient operations and lower customer service overhead.
🎯 Up to a 56% Increase in Revenue from Personalized Promotions
Many retailers give their margins away unnecessarily with blanket discounting. Retailers that segment customers send personalized promotions based on buying behavior and product preferences boost marketing ROI by more than 800%. Get more sales for every marketing dollar you spend, without sacrificing product margins.
⭐️ Up to 150% More Customers Recommending You to Their Friends
Let your happiest customers sell for you. Listening and responding to customers quickly often results in an increase in Net Promoter Scores and Review Ratings within the first 90 days. 98% of reviews from checkout are 5-star. Plus, you can live stream these reviews on your website to attract new customers.
🏆 Save up to 3,400 in lost productivity for every $10,000 in salary.
The hidden costs of dis-engaged employees and high turnover are staggering, negatively impacting customer service and overall profitability. Investing in employee engagement can lead to a 23% increase in productivity (Bain and company). Here's some examples of companies realizing those financial gains :
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62% Reduction in Turnover Rates: Employees participating in loyalty programs experience 62% lower turnover rates compared to non-participants.
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$100,000 Increase in Annual Sales per Store: At Best Buy, stores where employee engagement increased by just 0.1 points on a five-point scale saw a $100,000 boost in annual sales.
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$1.7 Million Savings in One Year: Molson Coors saved over $1.7 million in one year by strengthening employee engagement.
Keep your frontline teams engaged and enthusiastic is not just good practice—it's sound financial management. Help teams stay organized with task management, collaborate with idea boards, send rewards and kudos to show appreciation, and provide individualized training tied to support them in personal growth
🔍 Reduce Operating Costs by up to 22% with AI-Assisted Operations
Don’t let critical trends slip through the cracks—managers don’t have time to sift through endless reports. Once negative trends take hold, they’re often difficult and costly to reverse. AI-powered performance coaching delivers real-time alerts and recommendations straight to your phone, so your team can stay on top of issues before they impact your bottom line. Studies show that AI can improve management productivity by up to 52%, which can result in 38% more profitability (Accenture). Give your managers the tools they need to make smarter, data enabled decisions that help them reach peak performance — empower them to hit their growth targets with more consistency and less stress.