Growing Retail Sales and Profits
AI-Powered Market-Disrupting Solutions to Drive Predictable, Profitable Growth in One Powerful Growth Management Platform
Drive CX named by Gartner as a thought leader for connecting companies to their customers and teams in real-time on the frontlines.
Are you asking yourself, how can I . . .
Strengthen my competitive advantage to grow market share?
Deliver exceptional customer service with labor budgets stretched thin?
Get customers to come in more often and spend more?
Protect my operating margins from rising costs?
Slow the revolving door of associate turnover and improve productivity?
Boost sales without sacrificing product margins with sales?
THE ANSWER - YOU NEED A RETAIL GROWTH MANAGEMENT SYSTEM!
We don't charge for software - we charge for results!
We'll set growth goals together and work with you until we achieve them
5 Powerful Steps Grow Sales and Profits
Step 1
AN UNBEATABLE
BRAND STRATEGY
Create a winning brand strategy. Plan HOW to put the WOW in your brand experience.
Step 2
INCREASE CUSTOMER VISITS AND VALUE
Grow brand loyalty with realtime feedback, "come back" offers and one-tap loyalty signup.
Step 3
GET THE BEST FROM YOUR ASSOCIATES
Solve problems before you lose customers. Engage teams in operations excellence.
Step 4
TURBO CHARGE YOUR PROMOTIONS
Create highly effective personalized promotions that maximize sales and minimize discounts.
Step 5
GROW YOUR PROFIT MARGINS
Harness the power of AI performance alerts and recommended actions to drive growth in sale & profits.
Unlock the Secrets of Exponential Retail Growth
Learn how the top 1% of brands create breakthrough experiences that drive exponential growth.
This book is your step by step for how to create a retail brand so strong, you'll never have to worry about competitors “eating your lunch” again.
If you are a forward thinking CEO, CRO or other growth minded C-suite executive seeking innovative strategies to stay ahead of competitors and drive sustainable growth in a changing market, this is for you.
Leverage a transformative leadership style to build fanatical brand loyalty and a strong connected company culture. Align your teams and feel 100% confident in your strategic decisions.
SEND TO A COLLEAGUE
If you know of someone who could benefit from this book
We get it - It's a jungle out there!
At Drive CX, we understand the challenges retailers face with fierce competition, dwindling margins, and market uncertainty. Our mission is to help retailers stop losing sales to frustrating shopping experiences.
Customers want to quickly find the products they want and easily find help when they need it. It's finding the right balance between digital self-service and human interaction that creates exceptional shopping experiences.
Few people want to fill in surveys, but they do want you to communicate with you to share either an amazing or poor experience, if you make it easy!
How We Help
Drive CX helps retailers harness the power of AI assisted “real-time” relationship management that builds fanatical brand loyalty and drives growth.
We enable CEOs, CROs, COOS and other growth focused retail executives meet and exceed their growth targets with proven, high impact growth principles and step-by-step management frameworks that consistently deliver above industry standard growth, in both sales and margins.
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Digital applications that make it easy for customers and teams to communicate in real-time.
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Transform in-store checkout into more return visits with manufacturers' "come back offers".
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Eliminate long and annoying surveys that nobody like to fill out.
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Shorten the time between feedback and problem resolution on the frontlines.
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Provide stellar in-store self-serve customer service experiences at a lower cost
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Attract and keep high achieving frontline associates with a supportive workplace culture
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Grow customer loyalty with personalized promotions and shopping experiences.
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Boost sales without sacrificing product margins with marketing campaign ROI tracking.
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An integrated growth management platform with a digital toolkit to help you grow sales and profits.
There is lots of experience management software out there. So why us?
What Makes Us Different
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Brand Growth Strategy Consulting:
Align your entire organization with a shared brand growth strategy that amplifies your “brand power” and creates an unstoppable growth momentum.
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A 5 Step Growth Process: We'll walk you through a 5 step framework to drive predictable, sustainable growth that is GUARANTEED to deliver results.
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"All in One" Growth Management Platform: Plug and play, user-friendly platform with AI driven insights and digital engagement tools that accelerate and manage growth and API integrations.
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Fast access to Cutting Edge Technology: You could spend a couple of years and spend a lot to build out your own growth tools, or you can leapfrog ahead of your competitors and start realizing growth almost overnight.
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Customizable Applications: Our low-code, no code customization means that your growth solution is unique to you. Custom branded solutions and AI algorithms, without expensive custom coding.
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Revenue Generator, Not Cost Center: Measurable improvements in customer loyalty, employee productivity, and operational efficiency that deliver ROI within months—not years.
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Get More from Your Technology Spend: Eliminate software redundancies with real-time customer feedback, customer self-service management, workforce empowerment, marketing personalization and AI assisted performance in one powerful solution.
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Get the AI Advantage: Managers don't have to spend hours analyzing reports. Let AI track trends and deliver real-time insights into operational issues and growth opportunities by analyzing customer sentiment, buying behavior, team productivity, and marketing opportunities - without a team of data scientists!
Get Your Revenue Growth Management Score
Ask yourself these questions
✅ Do you know why your customers chose your brand over others?
✅ Can you say with 100% confidence that every customer leaves happy?
✅ Are you getting the best from your employees, or are they just "showing up"?
✅ Do your promotions predictably increase sales without excessive discounts?
✅ Do your managers feel empowered with performance management tools?
If you answer is a resounding YES! Congratulations, you are fully realizing your return on relationships.
If not, we can help you with a step by step approach to achieving increased customer lifetime value, reduced employee turnover and more efficient operations.
Complete a short questionnaire to calculate your ROR score. You'll get a report that shows you where your relationship management is strong and what opportunities you may be missing to strengthen brand loyalty and grow sales and profits.
Assess your Revenue Growth Management effectiveness with your "RGM Score" and report.
What does our growth management digital toolkit include?
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Order Pickup Management: Notify customers when their orders are ready and alert pickup desks as soon as customers arrive for seamless service.
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Customer Service Communication Tools: Enhance service with self-serve product locators and direct help requests routed to available associates.
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Real-Time Customer Feedback: Collect post-checkout feedback via text comment cards, paired with loyalty program signups, personalized “come back” offers, and feature promotions.
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Store Manager Alerts: Automatically notify managers of customer issues in real time to resolve problems before they impact sales or loyalty.
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Team Communication App: Empower frontline teams with tools to share insights on customer needs and operations, boosting productivity and turning them into brand ambassadors.
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Direct Marketing with RFM Tracking: Segment customers into buying groups and deliver targeted promotions for higher sales with less discounting, improving ROI on every campaign.
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AI-Driven Performance Coaching: Spot operational issues, deliver solutions, and improve productivity with dynamic, AI-powered training tailored to your team’s needs.
Realize your "Return on Relationships" (ROR)
by connecting with your customers and teams on the frontlines
TM
Revenue Growth Management Growth Flywheel
1. Connect with Customers
Get feedback in real-time. Send “come back” offers to increase return visits. Promote good reviews. Build loyalty marketing enrolment
Learn more about
Customer Experience Management
4. Optimize Operations
Multiply your margins with AI assisted performance management and KPI alerts.. Prioritize actions with digital coaching.
Learn about KPI Alerts
Key Performance Indicators
2. Engage Employees
Resolve problems as they happen. Know how to attract and keep great staff. Engage teams in creating amazing experiences.
Learn more about
Employee Experience Management
Communicate, Collaborate, Innovate
Drive CX is a Revenue Growth Management Platform with experience management tools that help you:
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Keep customers choosing you over your competitors by acting on customer and employee feedback in real-time.
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Improve staff retention by engaging frontline teams and turning them into brand ambassadors.
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Increase customer visit frequency with realtime offers at point of payment and personalized promotions.
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Optimize operations and margins with team performance benchmarking, digital coaching and team productivity tools.